Pickyourtrail — Admin Override Panel

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Clear all overrides?

This will remove all manual overrides and revert every thread back to its auto-detected status on the next sync.

AD

Admin Override Panel

Mark threads resolved · Changes persist across syncs

How overrides work

Change the status of any thread below and add a note.
Click Save & Download manual_overrides.json — a file will download.
Move that file to your escalation_tracker/ folder on your computer (replace the existing one).
The next sync will apply your overrides and update the dashboard.

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Subject / Customer	Inbox	Received	Auto status	Override